Features

Electronic signature (eSignature) is a valuable tool for knowledge management, helping to speed up document approval, improve compliance, & reduce costs.

Seamless Kapture integration

Securely sign & authenticate articles

Offers comprehensive options

Customizable workflow steps

Applied to any workflow step

Knowledge Crawler is essential for effective data management & utilization. It enables businesses to easily access, analyize, & leverage valuable information.

Streamlines data import process

Integrates multiple data sources

Imports native data from a shared path

Enables robust approval process

Provides a user-friendly interface

Implements automated validation

Provides real-time import status

Content can be authored once & float throughout the knowledge management.

Modularized content loading

Associated with multiple content types

Floats can be seen in any part of the document

Create content once in any language - automatically translates into other available languages.

Enables automatic translation for a selection of languages

Automatically assigns translation tasks

Integrates with third-party tools

Integrations with Lionbridge, AWS

Kapture indexes content in the repository in real-time on creation. No more delays in searching content until they’re indexed.

Content is indexed in real-time, allowing for quick searches

Keeps information up to date

Custom & sophisticated natural language search enables a robust, consumer-grade search experience.

Out-of-the-box widgets

Custom & advanced search across documents & attachments

Natural language search

Image recognition/OCR search

Phonetic, type-ahead, & voice search

Document voice (text-to-speech)

Text Extraction

Text Recognition

Text Search

Label Detection

A web-based dictionary tuning feature that includes synonyms & stop words, providing organic search with accurate results.

Web-based dictionary tuning

Build/optimize search by adding synonyms & stop words without downtime

Boosting rules to specific attributes to make search organic

Updates concepts & synonyms on-the-fly, improving search quality at query time

Removes unnecessary words from queries for accurate search results

Access & control users with enhanced role-based management, personalized themes & settings.

Role-based access management

Single-sign-on across modules

Enhanced user experience with personalized themes & settings

Centralized user access & control

Create multiple users or import bulk users through API

Take advantage of the Kapture platform to configure your knowledge base with ease. Customize import tool to index external system(s) with workflow.

Automatic & instant indexing

Auto-scaling: high quality of service & user experience

Easy to deploy based on needs: on-premise, cloud or hybrid cloud

Multi-lingual support

Single tenant or multi-tenant options are available

Jumpstart & build your own application with a simple setup & API-driven open interface integrations.

Easily customizable with any development environments

Simple integration with other 3rd party applications

A flexible data visualization solution helps you monitor knowledge base, article usage, publishing timelines, article aging, user feedback, search queries, & reports.

Flexible data visualization engine

Customizable reports & analytics

Usage reports (users, API utilization, storage, content, etc.)

Provides a deeper view of search queries, visited history, type of articles read, etc.

Video Played by Users

Article Time Tracking

No of documents by users and channel

Facilitate the tracking, management, and resolution of cases, issues, or tasks within an organization. Streamline and improve the handling of individual cases or incidents, ensuring that they are resolved efficiently and in a structured manner. Service Cconnect offers a wide range of features that improve efficiency, enhance communication, and provide valuable insights while delivering benefits such as increased productivity, better customer service, and cost savings.

Harness the ability to craft intricate and remarkably lifelike content reminiscent of human creativity, using generative AI, a powerful tool used across various industries. Our innovative Generative AI Chatbot is designed to function on Kapture Knowledge repository. This Chatbot excels in generating human-like and contextually relevant responses to natural language queries presented by users, making use of a Large Language Model (LLM) under the hood.