Salesforce
Salesforce provides a comprehensive
search interface that enables Salesforce
Case Management users to find answers
quickly & easily to customer queries
from their Salesforce Case Management
user interface. With this integration,
one or more fields in the Salesforce
Case object can be passed as parameters
to Kapture to retrieve relevant search
results. The search results are embedded
within Salesforce, designed to maximize
agent productivity & improve first-call
resolution rates.